Terms of Service
1. Acceptance & Updates
By accessing or using the Services, you accept and agree to these Terms and our Privacy Policy. If you do not agree, you must not use the Services. We may revise these Terms from time to time; material changes will be reasonably notified via email, in-app notice, or by updating the “Last Updated” date above. Changes take effect on posting unless a later date is stated. Continued use after changes constitutes acceptance.
Supplemental terms may apply to certain features or products (for example, enterprise add-ons, developer APIs, AI models, marketplace apps, or integrations). If supplemental terms conflict with these Terms, the supplemental terms control for those features.
2. Eligibility & Accounts
You must be at least the legal age of majority in your jurisdiction or have valid parental/guardian consent to use the Services. If you register an account, you agree to provide accurate information, keep your credentials secure, and promptly update any changes. You are responsible for all activities under your account. Notify us immediately of any unauthorized use.
If you are using the Services on behalf of an organization, you warrant that you are authorized to accept these Terms and that your organization remains responsible for users under its account. We may reject, reclaim, or require changes to account names or identifiers that violate policy or infringe rights.
3. Subscriptions, Fees & Taxes
Certain features require a paid subscription or usage-based fees as described at [Pricing URL] or in an applicable order form, SOW, or invoice (each, an “Order”). You authorize us and our payment processors to charge your payment method for all fees when due, including recurring charges for subscription terms unless canceled in accordance with these Terms.
Prices exclude taxes unless stated otherwise. You are responsible for all applicable taxes, duties, and government charges, excluding our income taxes. If withholding taxes apply, you will gross-up payments so we receive the full amount owed.
Late amounts may accrue interest at the lesser of 1.5% per month or the maximum allowed by law, plus reasonable collection costs. We may suspend or limit access for non-payment.
4. Free Trials, Refunds & Cancellations
We may offer free trials or promotional access. At the end of a trial, continued use may automatically convert to a paid plan unless you cancel before the trial ends. Unless an Order or local law says otherwise, all fees are non-refundable. Certain jurisdictions provide statutory “cooling-off” rights that we will honor where applicable.
You may cancel at any time; cancellation takes effect at the end of the current billing period. After cancellation, you remain responsible for charges already incurred. Upon request and subject to our data retention schedule, we can provide a reasonable export of your data.
5. Permitted & Prohibited Use
Permitted Use. You may use the Services solely for your lawful internal business purposes and in accordance with the documentation.
Prohibited Use. You will not (nor allow others to):
- Reverse engineer, decompile, or attempt to derive source code except to the extent permitted by law.
- Bypass security controls, rate limits, or access non-public areas of the Services.
- Upload or transmit malware, unauthorized scripts, or content that is unlawful, infringing, deceptive, defamatory, or harmful.
- Use the Services to build a competing product or to benchmark without our prior written consent.
- Misuse quotas, artificially inflate usage, or resell, sublicense, or share accounts without permission.
- Interfere with network integrity or burden the infrastructure (e.g., abusive scraping or DDoS-like patterns).
- Violate others’ rights, including privacy, publicity, and intellectual property rights.
6. Intellectual Property
The Services, including software, user interfaces, documentation, templates, logos, and trademarks, are owned by the Company or its licensors and are protected by intellectual property laws. Except as expressly granted, we reserve all rights. No implied licenses are created by these Terms.
You may not use our names, trademarks, or branding without prior written permission. Feedback or suggestions you provide may be used by us without restriction or obligation; you hereby assign (or license with full rights) such feedback to us.
7. Your Content & License to Us
“Your Content” means data, text, files, images, code, prompts, configurations, and other materials submitted to or generated from your use of the Services. You retain ownership of Your Content. You grant us a worldwide, non-exclusive license to host, process, transmit, display, and create derivative works of Your Content solely as necessary to provide, secure, improve, and support the Services, and as otherwise described in our Privacy Policy.
You represent that you have all rights to provide Your Content and that Your Content and your use of it with the Services comply with law and these Terms. You are responsible for maintaining appropriate backups of Your Content unless otherwise stated in an Order.
8. Confidentiality & Privacy
“Confidential Information” means non-public information disclosed by either party that is designated confidential or should reasonably be understood as confidential, including product roadmaps, pricing, source code, security designs, and business plans. The receiving party will use at least reasonable care to protect Confidential Information and will use it only to fulfill these Terms. Exclusions include information that is public through no fault of the receiving party, known without duty of confidentiality, independently developed, or rightfully received from a third party.
We process personal data in accordance with our Privacy Policy. If a data processing agreement (DPA) is required, it will be incorporated by reference or executed separately. Each party will comply with applicable privacy laws.
9. Third-Party Services & Open Source
The Services may interoperate with or link to third-party products or services (“Third-Party Services”). We are not responsible for Third-Party Services, their content, or their data practices. Your use of Third-Party Services is governed by their terms and policies. We may enable or disable integrations at any time.
Components of the Services may include open-source software subject to their own licenses. To the extent the open-source licenses require, those terms will override these Terms solely for the relevant components.
10. Beta, Previews & Changes
We may offer early-access, beta, or experimental features (“Beta Features”). Beta Features are provided “as is,” may be modified or discontinued at any time, and may not be covered by support or SLAs. You acknowledge that Beta Features may be less stable and may collect additional diagnostic data to help improve the Services.
We may modify features, discontinue components, or introduce new limits. If a change materially reduces core functionality of a paid plan during a current term, you may notify us within 30 days and, as your exclusive remedy, either receive a pro-rated credit for the remaining term or terminate the affected Order.
11. Availability, Support & Maintenance
We strive to maintain commercially reasonable uptime and performance. Planned maintenance will be scheduled to minimize impact; urgent maintenance may occur without prior notice. Support tiers and response targets (if any) are described in the applicable plan, Order, or support policy.
From time to time we may apply updates, patches, or configuration changes. You agree to use current versions and to implement reasonable client-side updates necessary for secure and reliable operation.
12. Security & Data Processing
We implement administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of the Services and Your Content. However, no method of transmission or storage is fully secure. You are responsible for securing your endpoints, credentials, and access controls.
If we become aware of a security incident affecting Your Content, we will notify you without undue delay and provide information as reasonably available, consistent with applicable law and our incident response processes.
13. Compliance, Export & Sanctions
You represent that you and your end users are not subject to sanctions or located in embargoed countries and that you will not use the Services for prohibited end uses under export control laws. You agree to comply with all applicable local, state, national, and international laws in connection with your use of the Services.
If you are a U.S. government user, the Services are provided as “Commercial Items” with only the rights set forth in these Terms.
14. Disclaimers
EXCEPT AS EXPRESSLY STATED IN AN ORDER, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WE SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, SECURE, OR THAT DEFECTS WILL BE CORRECTED.
You are solely responsible for determining whether the Services meet your requirements, including regulatory and data residency needs. Any guidance, templates, or recommendations we provide are for convenience only and do not constitute legal, accounting, or professional advice.
15. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF GOODWILL, LOSS OF DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES IN ANY 12-MONTH PERIOD WILL NOT EXCEED THE AMOUNTS ACTUALLY PAID BY YOU TO US FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THAT PERIOD. THE FOREGOING LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED BY LAW.
16. Indemnification
You will defend, indemnify, and hold harmless the Company and its officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) Your Content; (b) your breach of these Terms; (c) your use of the Services in violation of law or third-party rights; or (d) disputes between you and your end users.
We will promptly notify you of any claim and reasonably cooperate at your expense. You may not settle a claim without our written consent if the settlement imposes obligations on us or admits fault on our behalf.
17. Suspension & Termination
We may suspend or limit access to the Services immediately if we believe (a) you breached these Terms; (b) your use presents a security risk, may harm the Services, or may expose us or others to liability; (c) required by law; or (d) for non-payment. We will use reasonable efforts to notify you of the reason for suspension when permitted.
Either party may terminate for material breach if not cured within 30 days after written notice. You may terminate at any time by canceling your subscription; termination does not entitle you to a refund unless required by law or expressly stated in an Order. Upon termination or expiration, your right to access the Services ceases, and we may delete or anonymize Your Content after a reasonable retention period unless prohibited by law.
Sections intended to survive (including payment obligations, IP, confidentiality, disclaimers, limitations, indemnities, and dispute resolution) will survive termination.
18. Governing Law & Dispute Resolution
These Terms are governed by the laws of [Governing Jurisdiction], without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Informal Process. Before filing a claim, the parties agree to attempt in good faith to resolve any dispute within 30 days after written notice of the dispute is provided to the other party.
Arbitration (Optional Clause). Except for claims seeking injunctive relief or relating to intellectual property, disputes will be resolved by final and binding arbitration administered by [Arbitration Body] under its rules. The seat of arbitration is [City, Country]. Either party may seek interim relief from a court of competent jurisdiction. If you prefer court jurisdiction, replace this paragraph with your forum and venue clause.
Class Actions & Jury Trial Waiver. To the fullest extent permitted by law, disputes must be brought in an individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. You waive any right to a jury trial.
19. Miscellaneous
Entire Agreement. These Terms, any Orders, and referenced policies constitute the entire agreement and supersede prior understandings relating to the Services.
Order of Precedence. If there is a conflict, the following order governs: (1) an executed Order or master agreement, (2) supplemental terms, (3) these Terms, and (4) documentation or policies.
Assignment. You may not assign or transfer these Terms without our prior written consent; we may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.
Independent Contractors. The parties are independent contractors, not partners, joint venturers, or agents.
Severability. If any provision is held unenforceable, the remaining provisions will remain in effect, and the unenforceable provision will be modified to the minimum extent necessary to be enforceable.
Force Majeure. Neither party is liable for delays or failures caused by events beyond reasonable control, including natural disasters, acts of government, labor disputes, internet or telecommunication failures, or utility outages.
Notices. Legal notices must be sent by email and certified mail to the addresses below or as updated in writing by either party. Routine communications may be sent via in-app notices or email.
20. Contact
MNB Soft Solutions Pvt. Ltd.
Legal/Compliance Department
Registered Address: G-75, 2nd Floor, Sector 63, Noida, Chotpur, Uttar Pradesh 201301.
Website: mnbsoft.com
Email: legal@mnbsoft.com
Phone: +91 9311 221776